Customer Service
SHIPPING & DELIVERY
Your order will be packed securely and shipped promptly for your convenience. Various shipping options are available at checkout. Please review both the listed production time and estimated delivery time when selecting your preferred shipping method.
Our primary shipping carrier is the United States Postal Service (USPS), though additional carriers may be used when appropriate.
Once an order has been accepted by the shipping carrier, delivery timing and handling are outside of our control. We cannot guarantee carrier delivery dates and are not responsible for delays caused by USPS, UPS, FedEx, weather conditions, routing issues, or other courier-related circumstances.
If a package is marked as delivered by the shipping carrier but cannot be located, we will gladly assist the customer in filing a carrier investigation or missing mail claim. However, PageantSupplier cannot guarantee refunds or complimentary replacements for packages confirmed as delivered by the carrier.
Customers are responsible for providing a complete and accurate shipping address at checkout.
PRIVACY & SECURITY
Your privacy is important to us. Personal information submitted through PageantSupplier.com will only be used for order fulfillment, customer support, and communication regarding your order or our services.
We do not sell or share customer information with third-party marketing companies. All customer information is stored securely on protected servers.
Please review our Terms & Conditions and Privacy Policy for additional information.
RETURNS & REPLACEMENTS
GENERAL RETURN POLICY
Eligible items must be returned within 5 days of the delivery date in original, resalable condition and in the original packaging.
Customers must contact us at pageantsupplyshop@gmail.com within 2 days of the delivery date to request return authorization.
Returned merchandise must:
- Be unused and unworn
- Be in original packaging
- Include all accessories, tags, bonus items, and protective wrapping
Items showing signs of wear, damage, alteration, or use may be refused or subject to a damage fee of up to 50% of the item value.
Customers are responsible for all return shipping costs.
DAMAGED ITEMS
If an item arrives damaged during shipment, please contact us within 5 business days of the delivery date. Eligible damaged items may be repaired or replaced at our discretion.
Customers are responsible for shipping charges associated with returning damaged merchandise.
STORE CREDIT RETURNS
Approved returns for store credit will receive a coupon code equal to the invoice value minus original shipping and handling charges. Store credit codes are valid for 1 year from the issue date.
REFUND RETURNS
Approved refunds will be issued for the invoice value minus:
- Original shipping and handling charges
- A 20% restocking fee
Refund processing may take up to 2 weeks after the returned merchandise has been received and inspected.
LATE RETURNS
Returns received after the approved return period may qualify for store credit only.
We do not accept returns more than 30 days after the delivery date. Merchandise received after 30 days may be treated as abandoned property and may not be returned to the customer.
ORDER CANCELLATIONS
Once an order has been placed and payment has been submitted, any cancellation request will be treated as a return and may be subject to applicable restocking and service fees.
CUSTOM & SPECIAL ORDER ITEMS
Deposits and payments made toward custom crowns, custom sashes, personalized merchandise, specialty orders, and made-to-order items are NONREFUNDABLE.
Custom and personalized items cannot be returned for refunds, store credit, or exchanges once production has begun.
SALE & CLEARANCE ITEMS
CLEARANCE ITEM SALES ARE FINAL. No exchanges or returns will be accepted.
SALE ITEMS may be returned for store credit or exchange merchandise only.
POLICY ENFORCEMENT
We value our customers and strive to provide reliable service and high-quality products. To ensure fairness and consistency for all customers, all posted store policies are applied consistently.
ORDERING
We have designed our website to make ordering simple and convenient. Customers may place orders, review order history, and track shipments through their account dashboard.
If you experience any issues while ordering, please contact our customer support team for assistance.
PAYMENT, PRICING & PROMOTIONS
We offer multiple payment options and promotional opportunities throughout the year to provide the best possible shopping experience.
Promotional offers and discounts are subject to change without notice.
VIEWING ORDERS
To view or track your order, please log into your account and select “My Account.” From there you may review current and past orders.
UPDATING ACCOUNT INFORMATION
Customers may update account information by logging into their account and selecting “Edit Profile.”
If you need assistance at any time, please contact our customer support team for prompt and friendly service.